AI Customer Care Bots for Telecom
Mobiloitte’s AI chatbots, tailored for the telecom industry, offer real-time, personalized support—boosting customer satisfaction and fostering long-term loyalty.
Key use cases include:
- Instant handling of billing queries and account management
- Real-time assistance for troubleshooting connectivity issues
- Efficient management of service upgrade and downgrade requests
- Secure OTP-based customer verification
- Multilingual and voice-enabled customer interactions
- Automated alerts for bill payments and service renewals
- Smart sentiment analysis for early dissatisfaction detection
- Conversational onboarding and registration processes
Personalized recommendations for telecom plans and offers