Through digital and telecommunication technologies, a programmatic and intelligent approach of giving a conversational experience that mimics discussions with real people.
Conversational AI is a set of technologies behind automated messages and interactive applications that provide a more personalized connection between computers and humans.
Conversational AI can communicate as a person by seeing speech and text, understanding purpose, clarifying different languages, and responding in a way that mimics human conversation.
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Applied Conversational AI requires both science and art to create effective applications that integrate context, personalization, and human-computer interaction. Conversational design, a discipline given in designing a natural sound flow, is an important part of developing Conversation AI applications.
Conversational AI solutions can be provided in both text and voice modes so various channels and devices offer support for these methods – from SMS and webchat for text modality to phone calls and smart speakers for voice modality.
Advanced Conversational AI provides the ultimate indivisible results that could have been delivered by a human. Think of the last time you spoke to a business and could have completed the same tasks, with the same efforts if not less, than you would have if it was with a human. That is Conversational AI with its highest quality.
Features of Conversational AI
How does Conversation AI Work?
AI dialogue engages in contextual dialogue using NLP and other related algorithms. As one develops a larger user input chorus, your AI gets better at detecting patterns and making predictions. Conversational Al works with customers on four broad steps we will explore to get a better feel for this technology:
Voice recognition. Here, the user provides input either by voice or text.
Input analysis. If the input is based on the text, the original language (NLU) understanding is used to extract the meaning from the given words. If the input is based on speech, the automatic ASR speech recognition is first used to distinguish audio into unmodified language tokens.
Here, native language production is used to create an answer to users’ questions.
Here user inputs are analyzed to refine responses overtime to ensure that their responses are correct and accurate.
Discover our Live Chat and Chatbot Features
- Unlimited seats
- Available on platform or deployed within MS Teams
- Chat Assignment
- Availability look-up
- Preview chat history
Receive live chat from:
Web / intranet pop-up
- Facebook Messenger
- Microsoft Teams
Data encryption in transit and at rest.
- 120+ languages
- Unlimited users
- Unlimited chat interactions
- Fixed price to budget
Rich insights including:
- Usage analysis
- Content analysis
- Conversation analysis
- Channel analysis
- Language analysis
- Sentiment analysis
Action prompts to help
- Update and manage content
- Fill missing content
- Drive internal knowledge campaigns
Advantages of Conversational AI
Better Customer Acquisition
Customers may easily locate information and make purchases from anywhere and at any time. Customers will be more inclined to respond to personalised products, recommendations, and content.
Reduce the Cost of Serving
Cost savings of 15% to 70% based on the number of customer channel contacts redirected into Conversational AI equipped channels. Low integration costs and a high potential return on investment in a short payback period.
Cut Down on Churn
Increase customer satisfaction by providing clients with the support they need. Increase customer satisfaction by providing clients with the support they need.
Improve Customer Satisfaction level
AI-enabled virtual agents can automate the completion of basic regular tasks, freeing up employees to focus on higher-value, more meaningful work. Provide virtual agent assistance to employees on how to best assist customers.
Increase ROI Per Customer
The virtual agent will handle typical client encounters, freeing up employees’ time to market products and services. Collect, evaluate, and act on customer preferences and annoyances in order to create customised products, offerings, and promotions.
Why Choose Us?
Mobiloitte assisted a major telecommunications firm in creating a Voice Interaction Design Playbook that outlined the technique and guidelines for creating valuable voice interactions for the client’s customers.
We bring together specialised experience in technology platform implementation, as well as AI and Machine Learning, all underpinned by a customer-centric approach.