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Through digital and telecommunication technologies, a programmatic and intelligent approach of giving a conversational experience that mimics discussions with real people.

Conversational AI

Through digital and telecommunication technologies, a programmatic and intelligent approach of giving a conversational experience that mimics discussions with real people. Conversational AI is the use of machine learning to create language-based apps that allow people to interact with devices, machines, and computers in a natural way. When your virtual assistant wakes you up in the morning, when you ask for directions on your commute, or when you communicate with a chatbot while buying online, you use conversational AI.

Conversational AI is a set of technologies behind automated messages and interactive applications that provide a more personalized connection between computers and humans.

Conversational AI can communicate as a person by seeing speech and text, understanding purpose, clarifying different languages, and responding in a way that mimics human conversation.

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    Applied Conversational AI requires both science and art to create effective applications that integrate context, personalization, and human-computer interaction. Conversational design, a discipline given in designing a natural sound flow, is an important part of developing Conversation AI applications.

    Conversational AI solutions can be provided in both text and voice modes so various channels and devices offer support for these methods – from SMS and webchat for text modality to phone calls and smart speakers for voice modality.

    Advanced Conversational AI provides the ultimate indivisible results that could have been delivered by a human. Think of the last time you spoke to a business and could have completed the same tasks, with the same efforts if not less, than you would have if it was with a human. That is Conversational AI with its highest quality.

    Features of Conversational AI

    Human-like Conversations
    Our chatbots interact with customers using natural language and create a more engaging customer experience.
    Smart Self-serve
    Help customers access your chat services - from delivered tracking to payments and more.
    Omnichannel Support
    Talk to your customers on any digital channel, from your website to WhatsApp and Facebook.
    Live Chat Handover
    Develop complex conversations from your chatbots to your seamless live agents.

    Multi-Language Support
    Automatically translate questions and answers, enabling your live agents to speak fluently in 120+ languages.
    Government Grade Security
    Enjoy the security from the very end with the encryption of military-level data during transit and at rest.

    How does Conversation AI Work?

    AI dialogue engages in contextual dialogue using NLP and other related algorithms. As one develops a larger user input chorus, your AI gets better at detecting patterns and making predictions. Conversational Al works with customers on four broad steps we will explore to get a better feel for this technology:

    STEP 1

    Voice recognition. Here, the user provides input either by voice or text.

    STEP 2

    Input analysis. If the input is based on the text, the original language (NLU) understanding is used to extract the meaning from the given words. If the input is based on speech, the automatic ASR speech recognition is first used to distinguish audio into unmodified language tokens.

    STEP 3

    Here, native language production is used to create an answer to users’ questions.

    STEP 4

    Here user inputs are analyzed to refine responses overtime to ensure that their responses are correct and accurate.

    Discover our Live Chat and Chatbot Features

    Set-up

    Live chat
    • Unlimited seats
    • Available on platform or deployed within MS Teams
    Management
    • Queueing
    • Chat Assignment
    • Availability look-up
    • Preview chat history

    Deployment

    Channels

    Receive live chat from:

    Web / intranet pop-up

    • Facebook Messenger
    • WeChat
    • Text
    • WhatsApp
    • Telegram
    • Email
    • Skype
    • Viber
    • Microsoft Teams
    • Slack
    Security

    Data encryption in transit and at rest.

    Usage

    Languages
    • 120+ languages
    • Auto-detected
    • Auto-translated
    Usage levels
    • Unlimited users
    • Unlimited chat interactions
    • Fixed price to budget
    Availability 24/7

    Manage

    Analytics

    Rich insights including:

    • Usage analysis
    • Content analysis
    • Conversation analysis
    • Channel analysis
    • Language analysis
    • Sentiment analysis
    Iterate

    Action prompts to help

    • Update and manage content
    • Fill missing content
    • Drive internal knowledge campaigns

    Advantages of Conversational AI

    Better Customer Acquisition

    Customers may easily locate information and make purchases from anywhere and at any time. Customers will be more inclined to respond to personalised products, recommendations, and content.

    Reduce the Cost of Serving

    Cost savings of 15% to 70% based on the number of customer channel contacts redirected into Conversational AI equipped channels. Low integration costs and a high potential return on investment in a short payback period.

    Cut Down on Churn

     
    Increase customer satisfaction by providing clients with the support they need. Increase customer satisfaction by providing clients with the support they need.

    Improve Customer Satisfaction level

    AI-enabled virtual agents can automate the completion of basic regular tasks, freeing up employees to focus on higher-value, more meaningful work. Provide virtual agent assistance to employees on how to best assist customers.

    Increase ROI Per Customer

    The virtual agent will handle typical client encounters, freeing up employees’ time to market products and services. Collect, evaluate, and act on customer preferences and annoyances in order to create customised products, offerings, and promotions.

    Why Choose Us?

    Mobiloitte assisted a major telecommunications firm in creating a Voice Interaction Design Playbook that outlined the technique and guidelines for creating valuable voice interactions for the client’s customers.

    We bring together specialised experience in technology platform implementation, as well as AI and Machine Learning, all underpinned by a customer-centric approach.

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