Conversational AI

Through digital and telecommunication technologies, a programmatic and intelligent approach of giving a conversational experience that mimics discussions with real people.

Conversational AI

Through digital and telecommunication technologies, a programmatic and intelligent approach of giving a conversational experience that mimics discussions with real people. Conversational AI is the use of machine learning to create language-based apps that allow people to interact with devices, machines, and computers in a natural way. When your virtual assistant wakes you up in the morning, when you ask for directions on your commute, or when you communicate with a chatbot while buying online, you use conversational AI.

Conversational AI's Advantages

Customer acquisition should be improved

Customers may easily locate information and make purchases from anywhere and at any time. Customers will be more inclined to respond to personalised products, recommendations, and content.
Reduce the cost of
serving
Cost savings of 15 to 70% based on the number of customer channel contacts redirected into Conversational AI equipped channels. Low integration costs and a high potential return on investment in a short payback period.
Cut down on churn
Increase customer satisfaction by providing clients with the support they need to fix difficulties anytime they desire. Increase customer satisfaction by providing clients with the support they need to fix difficulties anytime they
desire.
Boost employee happiness
AI-enabled virtual agents can automate the completion of basic regular tasks, freeing up employees to focus on higher-value, more meaningful work. Provide virtual agent assistance to employees on how to best assist customers.
Increase per-customer revenue
The virtual agent will handle typical client encounters, freeing up employees' time to market products and services. Collect, evaluate, and act on customer preferences and annoyances in order to create customised products, offerings, and promotions.

Why HIRE US?

Mobiloitte assisted a major telecommunications firm in creating a Voice Interaction Design Playbook that outlined the technique and guidelines for creating valuable voice interactions for the client’s customers.
We bring together specialised experience in technology platform implementation, as well as AI and Machine Learning, all underpinned by a customer-centric approach.